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frequently asked questions.
- 01Quotes are valid for 14 days from the date issued. Because we hold requested date(s) and reserve specific decor, props and inventory for your event, availability and pricing cannot be guaranteed beyond this period. To lock in your date and items, simply accept your quote and pay the deposit before the 14-day expiry window closes. If your quote expires before booking, reach out to us - we will be happy to issue an updated quote based on our current stock and availability!
- 02We style a wide range of events, including:BirthdaysWeddings & Micro Weddings Engagements & Bridal ShowersBaby Showers & Gender RevealsCorporate Lunches & DinnersIntimate Gatherings (Brunches, Dinners, Family/Friends Get-Togethers etc.) Outdoor Picnics & More
- 03Yes, we require a 50% non-refundable deposit fee to secure your booking. This ensures your date is reserved and allows us to begin planning and preparing the items for your event. The deposit amount will be outlined in your quote and is deducted from your total balance.
- 04To ensure we can give you your celebration our undivided attention, we recommend booking as early as possible - ideally 3 to 6 months in advance. Because we meticulously style each event and hand-craft custom stationery and centrepiece details we limit the number of events we take on each weekend. Securing your date early ensures we can completely lock in our availability for you. However, we know that life happens and exciting milestones can pop up unexpectedly! If you have an urgent or last-minute event, please reach out to us directly via phone or email. If our calendar allows, we will always do our absolute best to accommodate you and bring your vision to life in a pinch.
- 05We proudly style events across Sydney and beyond, including the Macarthur region, Greater Western & South-West Sydney, Eastern Suburbs, Inner West, North Sydney, Northern Beaches and surrounding regional areas. Please note: Travel fees apply based on the location of your event venue.
- 06Yes. Travel and delivery fees are based on the location of your event venue and the applicable Local Government Area (LGA).Our current travel rates are:Macarthur Region: $40Greater Western & South-West Sydney: $65 (inc. tolls)Sydney CBD, Eastern Suburbs, Inner West & South Sydney: $100 (inc. tolls)North Sydney & Northern Beaches: $125 (inc. tolls)Beyond Sydney: From $150 (inc. tolls) For venues outside our listed service areas, a personalised travel quote may apply.
- 07Final payment is due 14 days prior to the event date. Payment due date is specified in the final invoice.
- 08Yes. A minimum styling investment applies to bookings in our further travel zones to account for additional travel and logistics.Sydney CBD, Eastern Suburbs, Inner West & South Sydney: $400 minimumNorth Sydney & Northern Beaches: $500 minimumBeyond Sydney, including Blue Mountains, Central Coast & regional areas: $600 minimum Travel and delivery fees are charged separately and are based on the applicable travel zone.This ensures that the extensive travel time required for setup and pack-down aligns perfectly with your event's needs and we provide the absolute highest level of service and care.
- 09Yes. Venue site visits are available for clients who require an in-person consultation or venue walkthrough prior to their event.Site visits start from $35, with the final fee depending on the venue location, travel time, parking and access requirements.
- 10Site visit fees are charged separately and may be credited towards your final styling package upon confirmation of your booking. This will be confirmed at the time of your quote.
- 11Absolutely. We can discuss your event, styling vision and requirements via phone, email or video consultation. A site visit is recommended where an in-person assessment of the venue, layout or access is required.
- 12Absolutely. Our quotes are tailored to each event, and you are welcome to request additions, removals or adjustments to your styling package. We are happy to work with you to create something that suits your vision and budget.
- 13If an item is broken, damaged or missing, we will simply issue out an invoice for any damages or loss incurred and client will need to pay in full and within the time frame provided by us. Though we simply ask that our items are treated with care and respect, but also we understand that accidents can happen!
- 14We always recommend having a backup plan for outdoor events in case of bad weather. If rain or strong winds are forecasted, we can work with you to either move the setup indoors (if space allows) or reschedule the event where possible. Weather can impact styled tables and delicate decor, so your safety and the quality of our setup are our top priorities. We'll stay in close contact leading up to your event to make the best decisions together.
- 15We are currently in the early stages of expanding our floral design capabilities, so larger installations may be something we offer down the road!
- 16No, we choose not to offer balloon arches or balloon installations of any kind. This is a decision rooted in our core commitment to sustainability and eco-friendly styling practices. We do our best in protecting our environment by avoiding single-use plastics and non-biodegradable decor.
- 17Yes, most definitely! We enjoy being creative, and with our knowledge and experience, we can not only offer new ideas but also take your concepts and make them a reality. We can offer inspiration and make sure every aspect of your event is exceptional, whether you have a particular theme in mind or need decoration ideas.
- 18Please reach out to us at ramos.lyrah@outlook.com or call us at 0421 936 115. We are always happy to help!
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